Privacy Policy

Effective Date: January 1, 2025

At Vanguard Heat Pump Service Manassas, we respect your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple and straightforward.

Information We Collect

When you call us or fill out a form on our website, we collect your name, phone number, email address, and service address. We also collect details about your heat pump problem so we can send the right technician.

Like most websites, we automatically collect basic technical data such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.

How We Use Information

We use your contact details to schedule your heat pump repair, send appointment reminders, and follow up after the job. If you agree, we may also send occasional tips or seasonal maintenance reminders.

We use technical data to improve our website, make it easier to navigate, and ensure our online booking and contact forms work correctly.

Cookies and Tracking

Our website uses cookies to remember your preferences and to help us see which pages are most helpful. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly.

Analytics and Third-Party Tools

We use Google Analytics to track website traffic and understand how visitors interact with our site. This tool collects anonymous data and does not identify you personally.

We may also use third-party scheduling or messaging tools to confirm appointments. These tools have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We do not sell or rent your personal information. We share it only with our technicians and office staff who need it to complete your repair.

We may share information if required by law, such as in response to a court order or to protect the safety of our team and customers.

Data Retention

We keep your contact and service records for as long as needed to provide warranty support and to meet our legal and accounting requirements. After that, we securely delete or anonymize the data.

If you ask us to remove your information, we will do so unless we are required to keep it for legal reasons.

Data Security

We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers and restricted access to your data.

No method of transmission over the internet is 100% secure, but we work hard to safeguard your privacy and continually review our practices.

User Rights

You have the right to request a copy of the personal information we hold about you. You can also ask us to correct or delete it.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Privacy Contact